By Andrew Griffiths
This e-book has a few impressive principles. but it should still point out that the booklet is designed for companies who hire employees. As a one individual company there have been many rules that i could not use - resembling telling your employees the way to process clients, getting suggestions from employees, gazing your employees whereas they're facing clients etc
I came across myself skipping over pages to get to the following concept that used to be appropriate to my state of affairs.
If you do not hire employees you will be a bit dissatisfied during this publication because it has many suggestions you cannot use. in the event you do hire employees - you will likely love this e-book as you can use all of them.
Read Online or Download 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones PDF
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Additional info for 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones
Generally, they do. Very often businesses embark on the road to improving their level of customer service only to find it too confronting. They take negative customer feedback as a personal insult instead of a perfect opportunity to rectify problems that they may not have known existed. One way to avoid this is to have a plan in place that outlines what will be done with the information collected. This can prepare the business for the possibility of negative feedback, but rather than giving up in despair they will make changes according to the plan and work towards the desired outcome.
The day you open the doors the business is sparkling, the uniforms are fresh, the company cars look smart and everyone has a bounce in their step. Over the space of a few years, however, the premises can become run-down, the uniforms fade, the company cars become dented and old, and the signage and carpets deteriorate, giving the whole business a run-down appearance. A friend of mine aptly describes this as business fatigue. Stop for a few minutes and take a good look at your business. Be objective.
When doing a mystery shopper survey, the surveyor needs to be 100 per cent objective or it will just be a waste of time. If you are going to go to the effort and expense of doing a mystery shopper survey, you need to be open to the responses. It isn’t the surveyor’s fault if your business hasn’t performed well, but it’s a great opportunity to do something very positive. 6 UNDERSTANDING YOUR CUSTOMERS 4 Observe your business objectively It can be difficult to be detached from your business and to look at it from an outsider’s point of view.